It does! When Route re-orders items for you, they are still covered by Route - so even the second order is insured.Īn item is considered lost if it is never reported as Delivered. Q: What if my package gets lost, and Route replaces it by ordering another new product for me, and then that package gets lost. Your replacement item will get to you in no time at all. We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with our shipping companies can oftentimes result in filing a claims that may or may not be resolved.īy purchasing shipping insurance with Route, completing a claim is only a click away, and allows your claim to be processed within 24 hours. Q: Doesn’t T hree D aughters R anch already cover lost or stolen packages through their customer service? You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can File here Route is expanding to include other email accounts in the near future.) (Note: to get every function in the App, you will need to have a gmail account. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route App allows you to visually track all of your online orders in one place. IF YOU CHOOSE TO NOT PURCHASE ROUTE+ PACKAGE PROTECTION, YOU WILL NEED TO DE-SELECT THIS TOGGLE AT CHECKOUT. Claims must be filed by you directly with USPS or UPS. T hree D aughters R anch does not insure packages for loss, theft or damage during the shipping process. If you elect to not purchase Route+ insurance, you will still have all the benefits of Route and access to insurance from the United States Postal Service (USPS) or United Parcel Service (UPS) in the event the package is lost or damaged in shipment. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. ![]() You can deselect Route+ at checkout if you do not wish to add package protection. ![]() When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. At only 98¢ for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind. Route+ Shipping Insurance is a low cost, optional add-on for your T hree D aughters R anch orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. Your order history and additional free shipment tracking are two great additions that you will surely enjoy with Route! Route offers a few options to improve the experience of shopping with Three Daughters Ranch.
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